Virtual Assistant

About Us:

Houst (Brighton) is a leading platform dedicated to providing seamless property management services for hosts on short-term rental platforms. Our mission is to empower property owners with innovative solutions that enhance their hosting experience and maximize their rental income. We pride ourselves on our commitment to customer satisfaction and our innovative approach to property management.

Job Description:
We are seeking a highly organized and motivated Virtual Assistant for the Account Manager to join our dynamic team. This remote position requires a professional who can effectively manage client relationships, handle administrative tasks, and provide exceptional customer support. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills.

Responsibilities:
– Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
– Manage and update client accounts, ensuring all information is accurate and current.
– Coordinate with various teams within Houst to facilitate smooth operations and exceptional service delivery.
– Monitor and respond to client communications via email, and online chat functions.
– Assist in the preparation of reports, presentations, and other documentation as required.
– Maintain a high level of customer satisfaction by providing timely and effective support.
– Identify opportunities for process improvements to enhance client experience and operational efficiency.
– Assist in onboarding new clients and providing necessary training and support.
– Handle administrative tasks such as scheduling, data entry, and document management.

Qualifications:
– Proven experience in a customer service, account management, or administrative role.
– Excellent written and verbal communication skills.
– Strong organizational skills with the ability to multitask and prioritize effectively.
– Proficiency in using office software and customer relationship management (CRM) tools.
– Ability to work independently and as part of a team in a remote work environment.
– High level of attention to detail and accuracy.
– Problem-solving skills with a proactive approach to addressing issues.
– Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Preferred Qualifications:
– Experience in the property management or short-term rental industry.
– Familiarity with Houst’s platform and services.
– Prior experience working in a virtual/remote role.

•Hours: 45 hours per month/2.2 hrs per business day, initially due to increase over time with rapid expansion.

•Fully Remote, no phone calls but is a Reactive and pro-active role as you will need to schedule cleaning staff, answer emails from clients and co-ordinate quotes and repairs with contractors on a daily basis, this is a high functioning role!

Click this link to Apply directly to the company with your proposal and CV

Apply Here ->

Email:hello@houst.com

Website: https://stay.houst.com